CONTACT US

Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.

Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.

The reasons why you would have partially received the order could be:

• We shipped out your items in two different shipments. The other would still be in transit.
• The stock for the remaining items was not available. In this case, you will receive a cancellation no-tification via email and the refund for the items will be initiated. Same can be checked in your ac-count in ’My order’ page.

If the total value of your order (after applying any discounts or promotional offers) is greater than ₹1000, shipping charges will be waived automatically at checkout.

For orders with a value of ₹1000 or less, a standard shipping fee will apply. This charge will be clearly displayed during the checkout process.

We understand that you can't wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We'll also drop you a call, in case you miss the delivery to understand your delivery requirements.

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.

Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we'll investigate the issue with our logistics partner.

Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery. Please drop us a mail with the requirements and we'll get it done for you.

Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 15 days no questions asked returns.

If you'd like to return a product, follow these simple steps:

1. Go to 'My Orders' and select the order containing the item you wish to return.
2. Click on 'Return Product'.
3. Choose a reason for return.
4. Select your preferred refund method:
5. a) Original Mode of Payment
6. b) Credit Points
7. Choose the pickup address.
8. A Return ID will be generated for the product.
9. A pickup agent will visit and perform a Quality Check to ensure the return conditions are met.
10. After a successful pickup, your refund will be initiated within 2–3 working days.
11. The refunded amount will be reflected in your account within 5 working days of initiation.

You won't be able to return a product in the following cases:

• The 15-day return window has passed
• The product fails the quality check during pickup
• The item is non-returnable (e.g., masks and intimate wear)

No, returns cannot be made directly to the delivery person. If you wish to return a product, please initiate a return request and hand it over to the designated pickup agent assigned for the return.

Your refund will be initiated within 2–3 business days after the successful pickup of your product. Once initiated, it may take an additional 3–5 working days for the amount to reflect in your bank account or credit card statement.

To maintain hygiene standards, we do not accept returns on masks and intimate wear. However, if you receive a non-returnable item in a damaged or defective condition, please email us immediately with attached photos to request a refund.

No, you don't. You can choose specific items from your order to return by visiting the 'My Orders' page in your account.

No, returns cannot be made at offline stores if the product was purchased online. Please follow the steps outlined in the FAQs to initiate the return through your online account and hand over the product to the assigned pickup agent.

Typically, products are picked up from your address within 2–3 days after you raise the return request. If there are any delays or issues, please email us, and we'll be happy to assist you

If you have not received your refund within 7 business days after the product pickup, please email us. We will be happy to assist you with the issue.

If you want to cancel your return, please email us and we will cancel it for you. Alternatively, you can inform the assigned pickup agent that you wish to cancel the pickup, and they will assist you accordingly.

Your pickup will be cancelled after 3 unsuccessful pickup attempts. After that, we will call you to confirm whether you still want to proceed with the pickup or to understand if there are any other issues.

Yes, you can select the pickup address while creating the return request. If you need to change the pickup address after submitting the request, please email us with the updated details.

If you receive a product different from what you ordered, please initiate a return and email your return details along with a photo of the product to our customer service team. We will ensure that you don't face any issues during the quality check when the pickup is scheduled.

While creating the return request, you can choose to receive your refund either to your original payment method or as credit points in your account wallet. Once selected, the refund method cannot be changed.

Yes, your credit points or loyalty points will be credited back to your account within 2 business days after the product is successfully picked up or the order is cancelled.

Exchanges are only applicable on apparel. Innerwear and masks are not eligible for exchange or return.

If the value of the invoice is greater than the gift card value, you can pay the remaining balance amount through cash, credit card, or debit card.

Please present the printout of this e-Gift card at the time of billing to redeem its value.

No, this e-Gift card cannot be exchanged for Cash/Gift Cards/Credit Notes.

No, once purchased, this e-Gift card cannot be returned or refunded.

e-Gift cards are normally delivered instantly. However, in rare cases of system issues, the delivery can be delayed for up to 24 hours.